Return Policy
Return & Warranty Policy
Standard Warranty: All parts are guaranteed to work properly for a period of 30 Days from the purchase date. This does not cover labor, removal, or rental car expenses.
1. Return Process & RMA
To return a part, you must follow these steps:
- Contact Customer Service at 877-643-7626 to obtain an RMA (Return Merchandise Authorization) number.
- Clearly mark the RMA number on the outside of the box.
- Include the original packing slip or invoice.
- All returns must be sent prepaid (No COD shipments).
2. Important: Restocking Fees & Fitment
You are responsible for ordering the correct part for your vehicle. Please verify VIN and part numbers carefully.
- A 35% restocking fee applies to all returns for items ordered in error or no longer needed.
- Electrical parts are NOT returnable if they have been installed.
- Returns are for exchange or in-store credit only. Cash refunds are only issued if a replacement is unavailable.
3. Engine & Transmission Requirements
Warranty is VOID unless these procedures are followed:
- All applicable coolers, lines, and filters must be flushed clean before installation.
- Engines: Must be installed with a new water pump, timing belt & tensioner, fresh oil, and new filters (oil, air, fuel).
- Fluids: Must use manufacturer-specified fluids.
- Heat tabs must remain intact. Overheating, abuse, or improper lubrication voids all warranties.
4. Core Returns
All cores must be drained of all fluids before being returned. A $50 drain charge will be applied to cores returned with fluids.
Mail all approved returns to: 3688 Omec Circle, Rancho Cordova, CA 95742