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Return & Refund Policy

How do I return a part? How do I get refund?

​As a part of our guarantee, we want you to be completely satisfied with your purchase. If you wish to return a part, please follow the return policy guidelines below.

Call (877) 643-7626 Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time to request a return authorization. We cannot process returns that do not include an invoice number.

  • Customer Service will provide you with the shipping address to send the returned item. You must include the invoice number on the shipping label. 
  • Returned parts must be in same condition as purchased. We cannot issue a credit for items that return to our facility damaged, or for items that have been partially or fully installed or painted. Proper shipping and associated cost are the responsibility of the customer. 
  • The original invoice, or a copy, must be included with the item.
  • Our return policy provides 30 days from the date of the original invoice to return items. We allow an extra 20 days from the end of return eligibility for the return to arrive at our facility.
  • Refunds are issued within 2 business days of the return arriving at our facility. 
  • Based on the return reason, original shipping charges may be deducted from refund amount.

Damaged Shipments

It is extremely important that you inspect your shipment thoroughly before accepting and signing for the merchandise. Even though the box and packaging may be intact, it is possible the product could have arrived damaged. If part does arrive damaged, please accept the delivery and contact Customer Service immediately at (877) 643-7626. Proof of damage may be provided by photos.

Freight shipments and UPS Ground shipments

​Before accepting delivery, check for both internal and external damage. Remove the product from its packaging and inspect for damage. If you notice damage, please call our customer service immediately at (877) 643-7626  after accepting the delivery to obtain a return authorization.

For Engine assemblies, please be advised that we do not warranty or guarantee any attached accessory parts in the sale, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. Because such parts are not warrantied, refusal of delivery for these parts being damaged will result in deduction of original shipping and handling charges from any refund.

Returning defective or incorrect parts

​If you received an incorrect or defective part, you may return it for an exchange or replacement. Please contact Customer Service to explain the problem.

Specialized German Recycling will ship the replacement part as soon as freight charges have been paid for the returned part and the part is on its way back to us. 

Refused Shipment or Failed Delivery

If you have refused delivery of your shipment, please contact Customer Service immediately at (877) 643-7626 . Shipped items that are either refused by the customer or are unable to be delivered due to continual failed delivery attempts will be returned to Specialized German Recycling, and you will be credited the amount of the sale, not including shipping and handling. Please allow up to 14 business days for a credit to be issued. It is your responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.